Position: Jones County Tax Office Customer Service Representative

Hiring Range: $31,582 - $34,861

Description:

Performs varied customer service to assist taxpayers to list property ownership or collect payments for taxes and respond to inquiries on property records and valuations.

Job Duties and functions:

Work includes data entry of tax payments or listings into computerized data bases, preparation of correspondence and records, and file maintenance. Provides customer service by telephone and in person. Receives payments from customers for real and personal property taxes. Assists taxpayers to list property. Work is performed under the supervision of the Tax Administrator and is evaluated by observation, review of records, periodic audits, feedback from customers and annual performance evaluations.

Knowledge, Skills and Abilities:

Working knowledge of the Machinery Act and State laws and local policies regulating tax assessment and collection functions. Working knowledge of modern office procedures and related office information technology equipment, specialized tax software, and peripherals. Skill in data entry in an automated environment and in the use of a computer, 10-key calculator, fax and copy machines and other equipment as needed in the performance of duties. Skill in customer service excellence and collaborative conflict resolution. Ability to work accurately with money, checks, data and figures and accurately perform standard mathematical calculations.

Education and experience requirements:

Minimum of either a two year Associates degree in business management or related field with one year of office experience or be a high school graduate with three years of office experience. Also, qualified applicants should be proficient with Microsoft Office products and have strong customer service skills.

Valid North Carolina Driver’s License

How to Apply: Interested candidates must complete and submit a North Carolina State Application (PD-107) to:

Angelica Hall, Human Resources

110 S. Market Street

Trenton, NC 28585

OR

NC Works Career Center

2836 Neuse Boulevard

New Bern, NC 28562

Closing Date: Open Until Filled

Jones County is an Equal Opportunity Employer